Tech Support for Virtual Programs

The following information offers general tech support for Rockwood’s virtual programs. Your specific program may not use all these tools, or it may use other tools not included here. Make sure to review all pre-training information sent to you for the most accurate information.

Please note: some of the videos provided here were created specifically for the Virtual Art of Leadership and may include information not related to your program.

If you have a technical issue that is not covered here and you are enrolled in a fellowship or yearlong, please contact your program manager. For all public programs tech questions, contact [email protected].

Preparing for a Virtual Experience:

Rockwood’s virtual programs are intentionally lightweight and accessible, but we do have a few minimum requirements:

• laptop, computer, smartphone, or tablet
• mic and camera
• a strong internet connection (click here to check the strength of your internet connection

We also invite you to reflect on the following:

• Do you require reasonable accommodations to participate in a virtual training (e.g. closed captioning, ASL or Spanish translation)? If yes, please email [email protected].
• Do you have a dedicated space to comfortably reflect, learn, and be in community with your cohort?
• Have you set aside time before and after each live session so that you may arrive grounded and depart each session with time to reflect?

Rockwood uses Zoom for live, interactive sessions. If you are unfamiliar with Zoom, check out Zoom 101 and Zoom meeting best practices.

Before The First Zoom Session:

• Be sure to install the latest release of Zoom on your computer in advance of the training.
• We encourage you to block time in your calendar before and after each live session so that it can start on time, and so you may arrive grounded and depart with time to reflect.
• Make sure you have a strong internet connection for the Zoom meetings. Ethernet connection is highly recommended over Wi-Fi where possible. Click here to check the strength of your internet connection.

Rockwood uses Calendly for scheduling 1:1 meetings with trainers. If you are unfamiliar with Calendly, the video above has more information.

Using Calendly:

• You will be provided with your trainers’ Calendly links, either via email or Slack.
• If you sign up for a meeting slot but don’t receive confirmation or a Zoom link, contact your trainer.